Snake Arena Support
Real-time multiplayer Snake: quick matches, ranked 1v1, a huge Endless world, friends, and text and voice chat. Also playable in the browser at hajir.pro/games/snake.
iOS · Web
Get in touch
Need a hand? Email support@hajir.pro and we’ll get back to you, usually within a few days. Tell us your phone model, the app version if you know it, and what happened. A screenshot helps.
Common questions
Voice chat is silent.
Check that Snake Arena is allowed to use the microphone in your phone's settings, and that you and the other player have both joined voice.
Play nearby can't find the other phone.
Turn on Bluetooth on both phones, allow Snake Arena's Bluetooth and local network access, and keep the app open on both.
I'm not getting invites from friends.
Allow notifications for Snake Arena in your phone's settings.
Why is the voice button locked?
Voice chat with players outside your private rooms is part of Snake Arena Pro (the same purchase as Remove Ads) and opens after five finished games. Voice in a private room with friends is free (kids mode has no voice at all). Voice needs a confirmed age of 13 or over, so it's only on iPhones with iOS 26 or later: older iPhones, other devices and the website have none.
How do I report or block someone?
Tap the three dots next to their name: in a room's player list, on the leaderboard, in Endless, or in Friends. They are never told. Reports are acted on within 24 hours. To undo a block, open Friends and tap Unblock.
I bought Remove Ads on a new phone and still see ads.
Tap “Restore purchases” in the app (it restores Remove Ads and your skins) while signed in to the same Apple or Google account you bought them with. A skin you bought under another player ID works on your phone, but other players will not see it until you can sign in to bring your progress over.
Deleting your data
There's no account, so there's no delete button. Email us the display name (or names) you played under and roughly when, and we'll delete your stats, ratings, Endless scores, friends, saved room and play history entries. Deleting the app removes what the app stores on your phone, but iOS may keep your player ID and age answer in the keychain after that.
Privacy
Read the Snake Arena privacy policy and the terms and community rules.