Snake Arena Privacy Policy
Last updated: 2 November 2026
Who we are
Snake Arena is developed by Hajir Lesani, an independent developer based in Australia (“we”, “us”). This policy explains, in plain English, what the app collects and what happens to it.
What we collect and why
| Data | Why | Linked to you | Used for tracking | Kept for |
|---|---|---|---|---|
| Random player IDIdentifiersMade up by your device the first time you play and kept in your phone's secure keychain. There is no account and no sign-up. Other players never see it, and for ratings, stats and friends our servers keep a one-way hash of it rather than the ID itself. | Lets you rejoin a match after a dropped connection, and ties your rooms, friends, ranked rating and leaderboard entries to you. | Yes | No | Until you ask us to delete your records. On your phone it stays until you delete the app (iOS may keep it in the keychain after that). |
| Display nameUser ContentPublic. Please don't use your full real name if you'd rather not be identified. You can change it in the lobby at any time. | Shown to other players in rooms, friends lists and on the leaderboard. | Yes | No | Until you change it or ask us to delete your records. |
| Moves, scores, ranked rating and career statsGameplay ContentWe also store your best ranked rating, which unlocks some skins. Wins, losses, kills, deaths, ratings and Endless best lengths appear on the public leaderboard. A public play history shows recent games with the players' names. If you host a public room, your name and the room's region appear in the public list of open games. | Runs your matches and keeps the leaderboards, ranked ratings, Endless high scores and play history. | Yes | No | Until you ask us to delete them. |
| A room's saved stateGameplay ContentThe players' names, player IDs and snake colours, the room's settings, and the last match. | Lets players rejoin a room and carry on. | Yes | No | Until that room code is used again, or you ask us to delete it. |
| IP addressIdentifiers | Connects you to the game, and its continent matches you with nearby players and shows a public room's region. | No | No | Not stored by the game. Our hosting provider's request logs, used to fix problems, can include it for a short time. |
| Your email address, if you write to usContact Info | Replying to you. | Yes | No | As long as needed to help you. |
| Text chat messagesUser ContentUp to 40 characters, passed on in real time. Blocked words are replaced with asterisks before anyone sees them. | Shown to the players in your room. | Yes | No | Shown for a few seconds, then gone. The room holds each player's last five lines in its memory for up to 10 minutes so a report can include them; they are saved only if someone reports the sender, and then kept for 30 days. |
| Voice chat (optional)User ContentOnly on iPhones with iOS 26 or later where Apple confirms you are 13 or older. Only starts when you tap to join voice, and needs microphone permission. In public rooms, Quick Play and ranked it always goes through an encrypted Cloudflare relay, so other players don't learn your IP address. In a private room it connects directly, so the players you talk to can see your IP address. | Lets you talk to the players in your room. | No | No | Never recorded or stored. |
| Friends, invites and online statusContactsOnly players you've played with and added. We never read your phone's contacts. | Runs your friends list and invites to play. | Yes | No | Friends: until you ask us to delete them. Invites (and ones you turned down): shown for about two minutes, cleared the next time the invited player opens their friends list. Recently played-with: about seven days. Online status: about 20 seconds. |
| Push notification token (optional)IdentifiersOnly if you allow notifications. Sent through Expo's push service to Apple's (or Google's) push service. | Tells you when a friend invites you to play or sends a friend request. | Yes | No | Until a notification fails because the app is gone, you turn notifications off, or you ask us to delete it. |
| Age range (iPhone only, optional)Other DataComes from Apple's Declared Age Range, and only if you (or a parent, through Family Sharing) choose to share it. Apple gives the app an age band, never your birthday. If you don't share it, or Apple can't answer, the app uses kids mode until you share it or the next launch gets an answer. | Tells the app whether you are 13 or older, so younger players get kids mode: quick phrases instead of free text chat, no voice chat, and child-safe ads that aren't personalised. Voice chat also needs Apple to confirm you are 13 or older. | No | No | Kept only on your phone, in its secure keychain, until you delete the app (iOS may keep it in the keychain after that). Never sent to our servers. |
| In-app purchases (Snake Arena Pro, skins)PurchasesWe never see your payment details. On iPhone the app sends Apple's signed receipt for each purchase (Pro or a skin) to our servers, which check it and store a one-way hash of your player ID with the transaction number, the product and whether it was a sandbox (test) or a production purchase. Play-Store purchases are not sent to us. The skin you choose is shown to the other players in your room or in the Endless world, and Restore purchases brings your skins back. | Turns ads off, unlocks voice chat with players outside your private rooms where voice chat is available, and unlocks the skins you buy. | Yes | No | Kept on your device and by Apple or Google. Our servers keep a record that your player ID owns each one until you ask us to delete your records. |
| Reports and blocksUser ContentA report stores a one-way hash of your player ID and the other player's, the room code (or the leaderboard or Endless world it came from), the reason you picked and the time, plus up to the last five chat lines that player sent in the previous 10 minutes, so we can judge the report. The same details, with the name the player was shown under, are emailed to our support inbox so a report is acted on within 24 hours. You can report or block someone in a room (for 10 minutes after they leave too), on the leaderboard, in Endless, and from Friends. Blocked players can't see each other's chat or hear each other. Nobody you report or block is told. We can bar a player from text and voice chat by that hash, and a barred player's name is shown as “Player” everywhere. | Lets you report a player or block them, and lets us act on reports and keep abusive players out of chat. | Yes | No | Reports are kept while they are needed to enforce our rules, but the chat lines in a report are deleted after 30 days. Your block list is kept until you unblock someone or ask us to delete your records. |
Collected by Google AdMob
Google AdMob’s software in the app collects this itself. We don’t receive it.
| Data | Why | Linked to you | Used for tracking | Kept for |
|---|---|---|---|---|
| Device advertising identifierIdentifiersRead only if you allow tracking when your iPhone asks. We never receive it. | Shows and measures ads. | Yes (by Google AdMob) | Yes | Under Google's policy. |
| Coarse location from your IP addressLocation | Shows and measures ads. | Yes (by Google AdMob) | No | Under Google's policy. |
| Ad interactionsUsage Data | Shows and measures ads. | Yes (by Google AdMob) | No | Under Google's policy. |
| Performance, diagnostic and crash dataDiagnostics | Keeps the ads working. | No | No | Under Google's policy. |
What we don’t collect
- We don't use any analytics or crash-reporting software of our own in the app.
- We never ask for your email address, phone number or real name, and we don't read your contacts, photos or precise location.
- Play nearby connects two phones directly over Bluetooth and your local network. While you host, your display name is visible to nearby phones running Snake Arena. The match doesn't go through our servers, and the app never reads or stores your location (Android may call the Bluetooth permission “location”).
- The app's update check sends only technical details: the app version, platform and a random installation ID, plus your IP address as any internet request does.
We never sell your information.
Advertising
The app shows ads from Google AdMob, which pay for the servers. AdMob’s software collects the information listed above to show the ads and count them.
On iPhone, the app asks whether it may track you before AdMob can use your device’s advertising identifier. If you choose “Ask App Not to Track”, nothing changes in the app: you still get the same features, the ads are just less personalised and the identifier isn’t shared. You can change your mind any time in Settings › Privacy & Security › Tracking.
Buying Remove Ads turns the ads off.
Ads are full-screen and only appear between games, never during one, and never in ranked or nearby games. Where the law asks for consent (for example in the EU and UK), Google asks first, and you can change your answer later from “Ad privacy choices” at the foot of the lobby. The website shows no ads.
Third-party services
These companies help run Snake Arena. Each handles information under its own privacy policy.
- Google AdMob: Shows the ads in the app. Privacy policy
- Cloudflare: Hosts the game servers and website, stores leaderboards, stats and friends, and relays voice chat. Privacy policy
- Expo: Delivers app updates and push notifications. Privacy policy
- Apple: Processes in-app purchases and delivers notifications. Privacy policy
- Google Play: Processes in-app purchases on Android. Privacy policy
- Resend: Delivers each player report to our support inbox by email. Privacy policy
- Google Analytics: Measures visits to the website (not the app). Privacy policy
Some of these companies store and process information outside Australia, including in the United States.
In-app purchases
Purchases are processed by Apple (or Google on Android). We never see your payment details, only whether a purchase went through.
Chat, voice and your content
Text chat is shown to your room for a few seconds. It isn't saved unless someone reports the sender, when that player's recent lines are kept with the report for 30 days; until then the room holds each player's last five lines in its memory for up to 10 minutes so a report can include them. Voice chat is encrypted, happens in real time only, and is never recorded or stored; our servers only pass on the messages that set up the connection. Offensive words are filtered from names and messages on our servers, but no filter catches everything, so the player who created a room can remove others (except in ranked), anyone can mute another player's voice, anyone can block or report another player from the room's player list, including for 10 minutes after they leave (they are never told), and anyone can leave at any time. Email support@hajir.pro about anything urgent; we review reports daily. Players who break the rules can be barred from text and voice chat. Voice chat needs a confirmed age of 13 or over, so it's only on iPhones with iOS 26 or later. There, voice chat in private rooms is free for everyone except in kids mode, which has no voice; voice with players outside them needs Snake Arena Pro and a few finished games.
Keeping and deleting your data
How long each kind of information is kept is listed in the table above.
There's no account, so there's no delete button. Email us the display name (or names) you played under and roughly when, and we'll delete your stats, ratings, Endless scores, friends, saved room and play history entries. Deleting the app removes what the app stores on your phone, but iOS may keep your player ID and age answer in the keychain after that.
You can always ask for deletion by emailing support@hajir.pro. We’ll reply within 30 days.
Children's privacy
Snake Arena is rated 4+ on the App Store: the game suits all ages, but it is made for a general audience, not specifically for children. On iPhone, the app asks Apple whether the player is 13 or older (Apple's Declared Age Range, which parents control through Family Sharing). Players under 13, who choose not to share, or whose age Apple can't confirm get kids mode: quick phrases instead of free text chat, no voice chat at all, and child-safe ads that aren't personalised. On older iPhones, other devices and the website we can't tell anyone's age, so there is no voice chat there; typed chat stays on with its filter, and parents should supervise younger players. If you think a child has given us personal information, email us and we'll delete it.
Your rights
We handle personal information in line with the Australian Privacy Principles. You can ask to see, correct or delete the information we hold about you by emailing support@hajir.pro. If you’re not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If what Snake Arena collects changes, we’ll update this page and the date. Last updated: 2 November 2026.
Contact
Email support@hajir.pro, or see Snake Arena support.